Can I exchange my online purchase?

Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

Have you received my returned goods?

As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.

How do I return an item?

Right of withdrawal

If you wish to return your online purchase, for whatever reason, you can do so within 30 days of receiving your complete order. This is called the withdrawal period. Please note that our fragrances and detergent cannot be returned if the seal is broken. If you have received a damaged or faulty item, please first contact us here so we can help you out in the best possible way.

Return items

We are not responsible for products that are returned to us in error. We recommend using Aramex for returns.

Make sure the items you want to return are properly packaged.
Put the item(s) you wish to return in the box

Please note that we can only accept items that are undamaged and have the original labels attached.
Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. Your refund will be processed within 14 days after receiving your return in our warehouse. The amount of your return will be refunded via the original payment method.